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Thursday, May 31, 2012

In Defense of Humour


“A joke is a very serious thing.”
Winston Churchill

I come not to defend racism but in defense of humour. I fear that people, particularly in America today, are finding it harder and harder to make a distinction between laughing at ourselves and feeling offended; and there is a difference.

Firstly, I firmly believe that comedy should have no boundaries or restrictions, because it is meant to entertain, lighten our worldly burdens and be nothing more than a laughing matter. The only caveat is that the comedian dishing it out does so equally, and does not target a single racial stereotype. Also, I strongly suspect that there are not too many bitter, malicious, mean-spirited bigots who decide to pursue a career in comedy.

Let’s spend a minute discussing the elephant in the room – stereotypes. Frankly, I cannot imagine anyone disagreeing with me when I say that ALL cultural stereotypes are rooted in some reality and none are pure figments of our imagination. So the issue, to my mind, is not so much that someone is making fun at my expense using a racial stereotype, but whether or not the intent behind it is malicious, or if it is coming from a light hearted place. Think about it. There is a fundamental difference here, and a hugely important distinction that every person needs to make. It is imperative we all make this distinction. It is a distinction each of us, in our ever-shrinking global village, needs to make in order to progress and thrive. This is not about all of us hugging trees and getting along. It is simply about having a thicker skin when we require it.

The easiest way to explain the difference is to imagine Dave Chappelle (a famous American comic) putting on the Klu Klux Klan’s white robes and hood to tell off colour black jokes versus an actual Klansman telling the same jokes. Or Ashton Kutcher making fun of gay people (or Jews), versus Mahmoud Ahmadinejad doing it. There is a fundamental difference. One comes from a place of genuine hatred, bigotry and anger, while the other is in jest, and therefore should be considered par for the course and fair game since it is not intended to malign or incite hatred.
Consider the idea that if you cannot laugh at yourself, then you are the one who is insecure or clearly not comfortable in your own skin. Period. 

Ashton Kutcher recently did an advertisement for Pop chips where he played various different character stereotypes ranging from a American redneck to a gay German (who is clearly modeled on Karl Lagerfeld). One of his characters was a Bollywood producer named Raj, for which he put on makeup to make himself look brown, as us Indian’s tend to be (frankly, most being even darker than brown). What offended me about this whole thing was not Ashton Kutcher putting on brown face makeup but the fact that some self-aggrandizer called Anil Dash decided it was offensive to me, and my fellow countrymen; all one billion two hundred thousand of them.
A still of Mr. Kutcher as Raj, from the Popchips advertisement, which has since been removed by the company.
Firstly, Mr. Dash was born and grew up in Harrisburg, Pennsylvania (not Hariana, Punjab) which would make him about as Indian as Bobby Jindal. It matters less to me where he or anyone else was born, but much more with what shaped and influenced him; the culture and surroundings he imbibed. Growing up in America shaped his outlook and sensibilities in a vastly different way than it would have growing up in India. The reality is that American kids born to first generation Indian parents are often pushed and pulled between the realities of growing up in America, while being imprisoned by an alien Indian culture, and way of thinking that they know nothing off, at home. This is driven by their Indian parent's misplaced and misguided desire to stay in touch with their Indian roots - one that is totally alien to their children. These kids are not Indian in any manner or form, because India never had the opportunity to shape their first steps, their upbringing, their schooling or their adult outlook. America did. It is that simple. So how can a man who has never lived in India speak for more than one billion of us? Not one Indian I know felt in the least bit offended by Mr. Kutcher’s portrayal, in fact they found it hilarious and shared it with their friends on Facebook.

Secondly, after reading Mr. Dash’s blog post titled How To Fix Popchips' Racist Ad Campaign", I had the impression that it was less about taking offense than about seizing an opportunity for self-promotion through controversy. Mr. Dash comes across as someone who is uncomfortable in his own skin. I sensed he was more offended by the fact that Mr. Kutcher, a mere actor, has been far more successful in the same start-up business, presumably because of his celebrity, and possibly the colour of his skin. This, I suspect, is what offended Mr. Dash about this rather funny commercial. I don’t know Mr. Dash but reading his blog post and especially some of his responses to comments, he comes across as self-involved, and much less a defender of the helpless and downtrodden. At one point he responds to a reader comment by saying: “Believe me, I fight many different kinds of injustices (see my post last week about my old high school)…”  Frankly, if the Popchips affair counts as an injustice in Mr. Dash’s world, then he seriously needs to get out from behind his computer a little more often.

There is also a larger issue at play here, a worrying one: that the definition of racism in America seems to be have been hijacked by a political agenda, leading it to become so diluted and watered down over the years, that it has reached an almost comedic climax. The trivial and ludicrous things that people cry racism about, and at the drop of a hat, never cease to amaze. I guess it is not called the “race card” in America for nothing; and it seems to be played much like the Joker or Wild Card. Don’t get me wrong. There are many things worth fighting for, and yes, racism does exist, and it is nasty when you experience it first hand, as I have a few times in my life. However, I suspect that many Americans of this recent generation (Mr. Dash included) have never experienced real hatred. Otherwise, they would know that it is much more serious than having one’s delicate sensibility offended by a humuorous advertisement meant to sell a bag of potato chips...

Sunday, February 26, 2012

The Good, the Ad and the Ugly

"There are a lot of great technicians in advertising. And unfortunately they talk the best game. They know all the rules ... but there's one little rub. They forget that advertising is persuasion, and persuasion is not a science, but an art. Advertising is the art of persuasion."
Bill Bernbach

It used to be that a good advertisement made you laugh, smile or cry but a great ad was one that you had to watch at least five times before you got the deeper message. Not because it was too complex to understand but because it had layers and subtleties that you would not fully appreciate in your first or second viewing. It was a story whose finer points slowly unfolded with each new viewing; that is what we in the industry used to call a great advertisement. Hard to believe today, but those ads were ones people wanted to watch over and over again. It was these subtleties that made the brand in them memorable, relatable and formed an emotional bond with consumers long after the ad itself had stopped running. There was one other trait in those ads that set them apart from the dribble we are subjected to today. Advertising used to be based on strategic gut and creative instinct, with a little bit of research done to gain insight into the needs and motivations of your customers. The advertisements themselves were never subjected to research, or focus grouped to death with prospective customers. Those ads were based on ideas; today’s advertising is built on research and rarely has a discernible idea behind it. I loathe research not because you are unable to learn or because I believe that admen know better than anyone else but because of the way it is conducted. Rather than use research to better understand consumer behaviour, attitudes and beliefs, it is used to show customers five different ideas and ask which one they like most; all that achieves is the worst possible middle ground and lowest common denominator. If people always knew what they wanted and could articulate it, the world would be a very dull, unimaginative and limited place with few inventions or breakthroughs ever taking place. And besides you can never make everyone happy. The truth is that the industry uses research as a means to cover their backsides. By asking the consumer, they absolve themselves of any responsibility for failure. There is a reason the phrase is “risk and reward” and not “safety and reward.” I close this argument with one fact that may startle people. Apple, the most admired and coveted brand on the planet, now also the biggest company (bigger than Google and Microsoft combined), has a policy to never do consumer research or testing when developing new products and services. I rest my case about research.

The US SuperBowl is watched as much for the advertisements as for the American football played. Some even argue that the ads are more popular than the game itself; which could be true depending on the teams that end up competing. This yearly television event is the most watched TV show in America, and also the most expensive to buy an ad on. A TV spot can cost from $3.5 million to $4 million for 30 seconds, depending on the placement. It is for this reason that companies use the SuperBowl as a platform to introduce new products, make big brand announcements, launch a company or simply try to gain bragging rights to having aired a SuperBowl spot. Today, one could argue that the effect of a SuperBowl spot is much greater thanks to the internet. We not only have real-time conversation through social media and live blogging during the game but also an extended post-game analysis on the Monday morning that can continue for days and weeks after the last whistle has been blown. So a good advertisement has the potential to quickly become a global phenomenon through YouTube and other places but the stakes are equally high for the misses. Given this, one would think that companies would at least make the effort to put their best foot and creative minds forward every year. Yet, the opposite seems to be true, and it feels to me like it has been getting worse every year. Let’s review five ads I picked at random from this year’s crop for SuperBowl XLVI, and you be the judge.

First I would like to offer what I believe was a great ad (and long running campaign); one that has all the ingredients of advertising that I talked about up-front.

1987, Volkswagen Golf with Paula Hamilton (DDB)

“If only everything in life was as reliable, as a Volkswagen.” This ad is truly brilliant not because of special effects or a celebrity endorsement but purely because of its simplicity and its insight that ties Volkswagen, in a relevant and meaningful way to a core human need; one that cuts across borders and boundaries. I guarantee this ad was never researched prior to making it.

Now I offer five of the worst advertisements, of Super Bowl 2012, in no particular order:

1.    Century21 Real Estate LLC

This was Century 21’s first foray into the SuperBowl, and sadly for them I would have used them to buy or sell my house before I saw their ad. First rule of advertising, never feature Donald Trump in your ad. Second rule of advertising, just throwing in a reality TV star and celebrity athletes does not mean you don’t need an idea. If they wanted to differentiate themselves as “Smarter. Bolder and Faster” then they needed to do it in a way that re-assured a prospective client of those traits, in a relevant way. Would you have faith in real estate agent who claims to be smarter than the Donald, or spends time racing Apolo Ohno and showing up Deion Sanders rather than focusing on research and your needs? I like the intention behind it but the execution leaves much to be desired…

2.    Samsung Mobile USA – Thing Called Love

I am all for big grand shows but have to admit that in this instance that I have no clue about what the “The next big thing” from Samsung is from this advertisement. It is clear they are taking on Apple’s iPhone and iPad but with what is the question. Perhaps, it is the stylus pen because we have not seen this magnitude of innovation since 1996, when the Palm Pilot launched! Or maybe it is the me too front and back video on their mobile phone? Either way, if you want to promise consumers something BIG, then have something memorable or ground-breaking to show them, or you will look like a mindless ad filled with wannabe rockers, circus rejects and random gospel choirs that leave your audience scratching their head all the way to the nearest Apple store.

3.    Pepsi – King’s Court

There were only two thoughts that went through my head when I watched this commercial. First, I felt bad that Elton John had clearly fallen on such hard times that he needed to do this Pepsi ad. Second, that if this was the opening gambit of Pepsi’s resolve to take back huge losses in market share in America – then they should just quit while they are ahead and focus on their food business.

4.    Best Buy – Phone Innovators


There is an old Japanese philosophy called “Keiretsu” relating to the company you keep, and something we often used in advertising in the spirit of first among equals, that is the company you keep rubs off on you. Idea being to always strive for partnerships and associations that help you lift your brand value and product excellence. That is perhaps all Best Buy got right in this ad by trying to associate itself with these entrepreneurs, and inventors. They forgot the second and most important part, which is to demonstrate to us how they (Best Buy) fit into this group or belong in this league of innovation – just selling more products from more companies is more than a stretch, to qualify to be first among these equals…

5.    Budweiser – Return of the King

There was a time when the Budweiser advertising stood out and was memorable, and some of the early Clydesdale ads gave people goose bumps. This ad lacks an idea, context and memorability. There is nothing tying Budweiser or the Clydesdale’s to the message or situation – the end of Prohibition; that does not hold true for any alcoholic beverage. Nor are they offering a metaphor for today. In fact, it feels like Budweiser is now owned by a foreign company who is desperately trying to feel American, and demonstrate that the brand and beer remain a part of the heart soul and fabric of America. Oh wait, maybe that is because Budweiser is now owned by a Belgian company!

Thursday, January 12, 2012

U.S. Political Wall of Shame: 2000 to 2011


"I did not have sexual relations with that woman, Miss Lewinsky."
President Bill Clinton



Rep. ANTHONY WEINER (D-NY) 
In 2011, the newly married Congressman admitted to sending sexually suggestive photos of himself to several women through his Twitter account. He finally admitted that he had engaged in "several inappropriate" electronic relationships with six women over three years, and that he publicly lied about a photo of himself sent over Twitter to a college student in Seattle over a week ago. (source: ABC News)

Rep. CHRIS LEE (R-NY) 
A "family values" Republican, Lee even talked about passing legislation to educate children on internet safety. In 2011, he resigned hours after a news report that the married Congressman had sent a shirtless picture of himself flexing his muscles to a woman via Craigslist, along with flirtatious emails. He did not use a pseudonym or a false email address, but relied on his congressional email for all communication. (source: CBS News)

Rep. MARK SOUDER (R-IN) 
A staunch advocate of abstinence and family values who got high marks in his district for his evangelical beliefs. He received an A-plus rating from the National Rifle Association and a 100 percent rating from the National Right to Life Committee. In 2010, he resigned to avoid an ethics investigation into his admitted extramarital affair with a female staffer. Famously, he and she had made a public video in which they both extolled the virtues of sexual abstinence.  (source: Washington Post)

Sen. LARRY CRAIG (R-ID) 
In 2007 Craig was arrested for "lewd conduct" in a Minneapolis airport bathroom. He sent an undercover cop a coded message with some flirtatious foot tapping in a public restroom known for male-on-male romps. Craig, as always, denied any wrongdoing, because as you know, bathroom play doesn't make a gay. (source: Time)

Rep. MARK FOLEY (R-Fla) 
He introduced several pieces of legislation intended to protect minors from sexual predators. In 2006, someone leaked a series of sexually explicit instant messages between Foley and teenage boys--namely those who formally served as congressional pages. Oh, the irony. (source: Washington Post)

Gov. ELIOT SPITZER (D-NY) 
After some sketchy transactions in early 2008, the IRS feared that Democratic New York Gov. Spitzer might have been the victim of extortion or identity theft. Actually, he was a paying customer of a big-time prostitution service. Long story short: He lost his job; his wife was publicly humiliated. Ashley Dupre, the call girl he made famous, now writes a sex column for the New York Post. (source: Time)

Sen. JOHN EDWARDS (D-NC) 
At the start of the decade, many hailed Edwards as this decade's answer to Bill Clinton. He was a handsome, charming, Southern good ol' boy who fought for the little guy and stuck with his cancer-stricken wife when she got sick. But he turned out to be a not-so-great husband. Edwards had an affair with a woman who worked on his campaign, and maybe fathered her child. (source: Time)

TED HAGGARD (PRESIDENT, National Assoc. of Evangelicals) 
He was pastor of one of the largest churches in the country. He spoke with former President George W. Bush weekly. He was famous for his anti-gay rhetoric, so many took joy in 2006 when they learned that he was getting both his salad tossed and his brain cells fried by a male prostitute. What's worse than a homophobic homosexual with a meth addiction? (source: NBC News)

Gov. JIM McGREEVY (D-NJ) 
He quit politics in 2004 after announcing that he was a "gay American.' McGreevey had come under considerable scrutiny for appointing Golan Cipel, an Israeli national, as his top security adviser.  Turns out that Cipel was his “himstress.” After Cipel threatened to file a sexual harassment suit against the governor, McGreevey resigned, came out of the closet, got a divorce and a new boyfriend. All's well that ends well? (source: CNN)

Mayor KWAME KILPATRICK (D-MI) 
We had high hopes for this young, bright politician who dubbed himself the "hip-hop mayor" and promised to steer Detroit in a new direction, but that narrative shifted to a tawdry tale of a sexting politico consumed with sex and lies. In Jan 2008, the Detroit Free Press published text messages between the married Kilpatrick and his chief of staff. Both lied under oath about their affair and both ended up in jail. (source: Time)

Gov. MARK SANFORD (R-SC) 
This Republican South Carolina governor takes the "And I Am Telling You" approach to political scandal: If you want him out, you better throw him out because he's not leaving on his own accord. What's his crime? He told his staff last summer that he was "hiking the Appalachian Trail." What was he really doing? The married father of three was hiking through the streets of Buenos Aires with his Argentine mistress. As a result, he faces 37 ethics charges. Good luck with that, Mark. (source: Time)

Rep. GARY CONDIT (D-CA) 
Former Congressman known for his "pro-family politics" became a household name in 2001 after a young woman he'd been having an affair with, Chandra Levy, went missing. After 67 days, Condit acknowledged the affair but denied any involvement in her disappearance. Levy's remain were found more than a year later in a park in Washington, D.C. (source: BBC)

Rep. VITO FOSSELLA (R-NY) 
Got busted for having an affair back in 2008 after being stopped for a DUI just three blocks from the home of Laura Fay, the other woman.  Fay was an Air Force intelligence officer working for the pentagon when they first hooked up. The affair got pretty hot and steamy, and even went international when the two carried it over to the UK in 2003. It got so serious, and they had a kid together, but no marriage. She bailed him out of jail. (source: NY Times)

Gov. BOB WISE (D-WV) 
Wise made the mistake of hooking up with Angela Mascia-Frye, who has since dropped the -Frye because her husband divorced her. Phil Frye, the pissed-off husband, not only called the two of them out on their shenanigans, but also up and ran for governor in a bid not for the seat (because he had no chance of winning), but simply to annoy Bob Wise and call more attention to his hot little secret. They do drama differently in Appalachia. (source: Manolith)


Sen. JOHN ENSIGN (R-NV) 
This guy was a real piece of work, but not nearly as bad as his buddy’s wife, with whom he had an affair for quite some time before she finally turned on him — for cash. Ensign is a Senator from Nevada, and still is, but this one hurt. (source: Time)

Assemblyman MIKE DUVALL (R-Yorba Linda) 
His story is hilariously entertaining. The guy was in the middle of a committee appropriations meeting, during a break, and didn’t realize that his mic was still live as he talked about his affair and all sorts of naughty things to his chuckling buddy. The whole conversation was recorded, and aired for the world to hear, and it’s worth a listen. At least the guy had fun, right? (source: LA Times)

Rep. TIM MAHONEY (D-Fla) 
He took his post as a replacement for a guy who was run out of office after getting caught sending dirty IMs to young male intern. By comparison, Mahoney wasn’t bad, but his constituents still weren’t happy about his affair with Patricia Allen, a staffer of his. She found out he had other girls and wanted either more, or nothing, so he fired her. That didn’t work out too well. He ended up paying her $121,000 to keep quiet, only it was too late. (source: Politico)

Rep. DON SHERWOOD (R-PA) 
In 2004 he had an incident. Apparently he and a woman named Cynthia Ore, who was not his wife, liked to get a little rough. Sometimes they got too rough, and Ore called the cops from the bathroom of Sherwood’s DC apartment one weird night that Sherwood would sorely regret. Not only did his opponent bring the whole thing to light during re-election campaigning, but Ore sued him, claiming multiple assaults throughout their relationship. (source: Outside the Beltway)